PRIVACY POLICY

1. Information We Collect

We may collect personal information when you voluntarily submit it to us, including when you request a free roof inspection, contact us through our website, call our office, email us, or request information about roofing services.

The information we may collect includes:

Your name

Phone number

Email address

Property address or service location

Information about your roof, property, storm damage, repair needs, or insurance claim

Photos, documents, or details you provide related to your roofing project

Any other information you voluntarily submit

We may also collect limited technical information automatically when you visit our website, such as browser type, device information, IP address, pages visited, time spent on the site, and general website usage data.

2. How We Use Your Information

Ridge Co Roofing may use the information we collect to:

Respond to your inquiries

Schedule roof inspections or consultations

Provide roofing estimates, repair recommendations, or service information

Communicate with you about your roofing project

Assist with questions related to storm damage or insurance claim processes

Improve our website, services, and customer experience

Send follow-up messages related to your request

Maintain business records

Protect against fraud, misuse, or unauthorized activity

Comply with applicable legal obligations

We do not sell your personal information.

3. Communications by Phone, Email, and Text

When you provide your contact information, you authorize Ridge Co Roofing to contact you by phone, email, or text message regarding your inquiry, inspection request, roofing project, service updates, or related business communications.

You may request that we stop sending non-essential marketing communications at any time. However, we may still contact you regarding active service requests, appointments, project updates, or legal/business matters.

4. Cookies and Website Tracking

Our website may use cookies, analytics tools, tracking pixels, or similar technologies to understand visitor activity, improve website performance, measure advertising effectiveness, and enhance the user experience.

Cookies may help us understand which pages are visited, how users interact with the site, and how visitors find Ridge Co Roofing online.

You may disable cookies through your browser settings, although some website features may not function properly if cookies are turned off.

5. Third-Party Services

We may use trusted third-party service providers to help operate our website, manage communications, process forms, analyze website performance, host data, run advertisements, or support business operations.

These providers may have access to limited information only as necessary to perform their services. We expect third-party providers to protect information appropriately and use it only for authorized purposes.

Examples of third-party services may include:

- Website hosting providers

- Analytics platforms

- Online advertising platforms

- Customer relationship management systems

- Email or text communication tools

- Form submission tools

Ridge Co Roofing is not responsible for the privacy practices of external websites or third-party platforms linked from our website.

6. Insurance Claim and Property Information

If you provide information related to roof damage, storm damage, property repairs, or an insurance claim, we may use that information to help evaluate your roofing needs, prepare recommendations, assist with documentation, or coordinate communication related to your project.

Ridge Co Roofing does not act as an insurance company, public adjuster, attorney, or legal representative. Any information you provide related to insurance matters is used only to support roofing-service discussions and project coordination.

7. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, online form, email system, or digital transmission method can be guaranteed to be 100% secure. By using our website or submitting information electronically, you acknowledge that some risk is inherent in online communications.

8. How Long We Keep Information

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including customer service, project documentation, legal compliance, accounting, warranty-related matters, dispute resolution, and business recordkeeping.

9. Sharing of Information

We may share information when necessary to:

- Provide requested roofing services

- Coordinate project-related work

- Communicate with subcontractors, suppliers, or service partners

- Support website operations or business systems

- Comply with legal obligations

- Protect our rights, property, business, customers, or employees

- Respond to lawful requests from government authorities or courts

We do not sell, rent, or trade personal information to unrelated third parties for their independent marketing purposes.

10. Children’s Privacy

Our website is intended for adults and property owners seeking roofing services. We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

11. Your Privacy Choices

You may contact us to request that we update, correct, or remove certain personal information, subject to legal, contractual, or business recordkeeping requirements.

You may also opt out of non-essential marketing communications by contacting us directly.

12. Links to Other Websites

Our website may include links to third-party websites, resources, or platforms. We are not responsible for the content, security, privacy policies, or practices of any third-party website.

You should review the privacy policies of any external websites you visit.

13. Updates to This Privacy Policy

Ridge Co Roofing may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website after changes are posted means you accept the updated policy.

14. Contact Us

For questions about this Privacy Policy or how your information is handled, please contact:

Ridge Co Roofing
Serving Tyler, TX
Phone: (903) 747-6190
Email: [email protected]
Website: ridgecoroofing.com